BEYOND CUSTOMER SERVICE

BEYOND CUSTOMER SERVICE from COACH 2 SUCCESS CONSULTANCY SDN BHD

By: COACH 2 SUCCESS CONSULTANCY SDN BHD  06-03-2010
Keywords: Human Resource, Training Consultants, Consultancy

OBJECTIVES:

    - Learn the definition of excellence service
    - Identify the needs and wants of ancustomer
    - Creat positive first impression
    - Learn how to deal with wide range of customers
    - Develop excellence communication skills
    - Develop excellence listening skills
    - Understand customer service cycle
    - Enhance customer service satisfaction
    - Suatain existing customers
    - Encourage repeat sales
    - Handle complaints & difficult customer effectively

CONTENT:

    
- Foundation of Beyond Customer Service
    - The Needs and Wants of a Customer
    - Handling Problems and Complaints
    - Excellence Communication Skills
    - Excellence Listening Skills
    - The Right Impression
    - Customer Retention
    - Courtesies and Protocol of Customer Service
    - Building Trust and Influence with Customer
    - Handling Difficult Customers

Keywords: Business Coaching, Coach, Consultancy, Human Resource, Personal Development, Seminar, Training Consultants, Training Workshop

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