EzyTouch All-In-One Call / Contact Centre Solution

EzyTouch All-In-One Call / Contact Centre Solution from 1001tech IPvox Sdn Bhd

By: 1001tech IPvox Sdn Bhd  03-03-2011
Keywords: Computer Software, It Solutions, Ict Solutions

1001tech IPvox’s EzyTouch is the flagship IP-based all-in-one solution for all your call / contact centre needs. Our internally developed application offers fast and easy implementation and integration with your existing infrastructure. Face the challenges of customer interaction with utmost confidence as we deliver unbeatable value and quality at truly affordable prices. Learn more at www.ip-vox.com

Key Functionalities

Auto Attendant
Answers calls 24/7 with personalised greetings and routes calls to the right people.

Skills-Based Routing
Match your agents’ skill-sets to your callers’ needs via an algorithm-based call distribution.

Voice Logger
Improve your agents’ performance and customer service by recording and logging all calls that come through your contact centre. Voice Logger detailed reports let you know the date, time, duration, Caller ID (ANI) and number dialed (DNIS).

Reporting
Get access to comprehensive, real-time statistical reports relating to agents, skills, productivity and contact activity for management analysis.

Interactive Voice Response (IVR) Call Routing
Automated self-service makes it easy for your customers by using automated voice menus that gather call routing information and deliver pre-recorded announcements.

EzyTouch Outbound Campaign Manager
If your business makes outbound calls for any functions such as telemarketing, collections or bill payment notification, our Outbound Campaign Manager will optimise that process for you, through a unified suite of applications and utilities.

Agent Desktop
Our proprietary Agent Desktop is a user-friendly GUI that ensures your agents have all the right tools and information to make the right decisions during all situations.

Supervisor Desktop
The Supervisor Desktop enables supervisors to turn their contact centre into a well-oiled machine with the intelligence they need to react instantaneously with all required information at their fingertips through our GUI.

EzyCRM (Customer Relationship Management System)

Leverage on the power of customer relationship management through our very own EzyCRM application, which is fully integrated with our EzyTouch contact centre solution. Enjoy the best of both worlds as we enable you to reach your customers armed with the best knowledge possible.

EzyCRM Highlights

•   Fully supported EzyTouch integration
•   Customer Support & Service
•   Sales Force Automation
•   Marketing Automation
•   Inventory Management
•   Security Management

EzyTouch is also able to integrate with any other CRM application of your choice!

EzyTouch IP PBX

Our IP PBX solution is a cost-effective, robust and fully expandable business telephone system that’s designed to deliver voice and video over a data network.

•   Eliminate long-distance toll-charges and reducing wiring costs.
•   Use any combination of hardware that meets your needs and budget.
•   All the features of standard PBX (call transfer, waiting, forwarding etc.) with advanced features to enable call centre  style handling and distribution.

Keywords: Call Center Software, Call Centre, Call Centre Systems, Computer Software, contact center, Contact Centre Solutions, Customer Management, Ict Solutions, IP Telephony, It Solutions,

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