1001tech IPvox Sdn Bhd

1001tech IPvox Sdn Bhd from 1001tech Group

By: 1001tech Group  22-07-2010
Keywords: Computer Software, It Solutions, It Services

As a subsidiary of 1001tech Group, we deliver IP Telephony Software-Based: Customer Management & Call / Contact Centre solutions at a mere fraction of the price for expensive proprietary systems.

With over a decade of experience and channel partners in 13 countries across Asia, the Middle East and Europe, you can be assured that we are capable of meeting and exceeding your requirements.

OUR SOLUTIONS

EzyTouch All-In-One Call / Contact Centre Solution
1001tech IPvox’s EzyTouch is the flagship IP-based all-in-one software solution for all your call / contact centre needs. Face the challenges of customer interaction with utmost confidence as we deliver unbeatable value and quality at truly affordable prices.

Key Functionalities

Auto Attendant
Answers calls 24/7 with personalised greetings and routes calls to the right people.

Skills-Based Routing
Match your agents’ skill-sets to your callers’ needs via an algorithm-based call distribution.

Voice Logger
Improve your agents’ performance and customer service by recording and logging all calls that come through your contact centre. Voice Logger detailed reports let you know the date, time, duration, Caller ID (ANI) and number dialed (DNIS).

Reporting
Get access to comprehensive, real-time statistical reports relating to agents, skills, productivity and contact activity for management analysis.

Interactive Voice Response (IVR) Call Routing
Automated self-service makes it easy for your customers by using automated voice menus that gather call routing information and deliver pre-recorded announcements.

EzyTouch Outbound Campaign Manager
If your business makes outbound calls for any functions such as telemarketing, collections or bill payment notification, our Outbound Campaign Manager will optimise that process for you, through a unified suite of applications and utilities.

Agent Desktop
Our proprietary Agent Desktop is a user-friendly GUI that ensures your agents have all the right tools and information to make the right decisions during all situations.

Supervisor Desktop
The Supervisor Desktop enables supervisors to turn their contact centre into a well-oiled machine with the intelligence they need to react instantaneously with all required information at their fingertips through our GUI.

EzyTouch IP PBX
Our IP PBX solution is a cost-effective, robust and fully expandable business telephone system that’s designed to deliver voice and video over a data network.

• Eliminate long-distance toll-charges and reducing wiring costs.
• Use any combination of hardware that meets your needs and budget.
• All the features of standard PBX (call transfer, waiting, forwarding etc.) with advanced features to enable call centre style handling and distribution.

Customer Management

Leverage on the power of customer relationship management through our very own EzyCRM application, which is fully integrated with our EzyTouch contact centre solution. Enjoy the best of both worlds as we enable you to reach your customers armed with the best knowledge possible.

EzyCRM Highlights
•   Fully supported EzyTouch integration
•   Customer Support & Service
•   Sales Force Automation
•   Marketing Automation
•   Inventory Management
•   Security Management         

EzyTouch is also able to integrate with any other CRM application of your choice!


BENEFITS


1. Small Business Pricing for big business, enterprise-class solutions — rental options / pay-as-you-go / zero capital expenditure / low total cost of ownership
2. Flexibility / Scalability to mix & match hardware / upgrade according to needs
3. Speed of implementation
4. Customer satisfaction increase
5. Profit through proactive customer contact and retention Efficiency increase of customer management operations

Keywords: call center, Computer Software, contact center, Ict Solutions, IP Telephony, It Services, It Solutions, Solutions Integration