Emails provide a low-cost medium of interacting with customers and have become an integral part of modern Customer Relationship Management (CRM). Similarly, Online Chat services aka Website Live Chat Support / Website Live Help have also gained popularity in recent times as they provide an instant and dedicated one-to-one communication between businesses and their customers. FSD Solutions Malaysia offers Email Response management / Email support services and dedicated customer service executives to handle our clients’ Live Chat Support requirements. These services include:
- Email Support and Email Response Handling for Customer Service, Sales, Product/Technical Support (Online Troubleshooting / Online Complain Management and Trouble Ticket handling), Billing Inquiries, and so on.
- Website Live Chat for Online and offline support to handle Pre-sales inquiries, technical support and various other miscellaneous queries.
- Handling incoming faxes and routing them to customers’ given email addresses.
- Sending outgoing faxes as per customers’ requested protocol.
- Dedicated Virtual assistants to handle our clients’ website updates through their Web based Content Management System (CMS).