Email / Online Chat Support Services

By: FSD Solutions - Inbound Call Center Outsourcing Malaysia  13-11-2009
Keywords: Customer Service, call center, Call Center Outsourcing


Emails provide a low-cost medium of interacting with customers and have become an integral part of modern Customer Relationship Management (CRM). Similarly, Online Chat services aka Website Live Chat Support / Website Live Help have also gained popularity in recent times as they provide an instant and dedicated one-to-one communication between businesses and their customers. FSD Solutions Malaysia offers Email Response management / Email support services and dedicated customer service executives to handle our clients’ Live Chat Support requirements. These services include:

  • Email Support and Email Response Handling for Customer Service, Sales, Product/Technical Support (Online Troubleshooting / Online Complain Management and Trouble Ticket handling), Billing Inquiries, and so on.
  • Website Live Chat for Online and offline support to handle Pre-sales inquiries, technical support and various other miscellaneous queries.
  • Handling incoming faxes and routing them to customers’ given email addresses.
  • Sending outgoing faxes as per customers’ requested protocol.
  • Dedicated Virtual assistants to handle our clients’ website updates through their Web based Content Management System (CMS).

Keywords: call center, Call Center Outsourcing, Customer Service, Inbound Call Center Outsourcing, inbound call center outsourcing Malaysia,

Contact FSD Solutions - Inbound Call Center Outsourcing Malaysia


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