About Prudential Assurance Malaysia Berhad
At Prudential, our clients are at the heart of all we do. We have helped make it easy for millions of Malaysians to enjoy lifestyle security and achieve greater financial freedom.
For further assistance or information on protection and claims, please contact to EASY TO REACH us at Watsapp @ WeChat 013-5961833.
RESPONSE TO ENQUIRIES
We strive to provide timely responses to all interactions with us:
1. Called-in by appointment Customers
Customers should be attended to within scheduled arrangements
2. Phone Enquiries
Replies to our phone call response enquiries are immediate.
Enquiries that do not require follow-up handling are resolved at once.
3. Enquiries Via Email And Correspondence
We endeavour to provide you with a resolution to your enquiry within 5 working days from the date of receiving your email or letter.
The No.1 Insurer in the Hearts and Minds of our People and Customers.
We are committed to customer satisfaction and we genuinely seek to resolve any claims or concerns faced by our clients. In order to resolve a claim / answer an enquiry, it is important to obtain as much information as possible including:
Policy number, name and/or Identity Card (IC) number.
Contact Details - mobile phone number or other preferred mode of contact (alternate phone number, email etc) and contact availability.
We value all feedback received from our customers and will use it to enhance our service quality and standards.
- Coupon # : [ENQ]
Do you need help on Prudential Insurance services?
📢 If you lost your agent or you bought insurance policy direct from Prudential and didn't know where to get assistance on insurance related matter. You may contact me, I will help as much as I can with no fee required.
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