HO-REN-SO Public Training Program ( 7 - 8 Dec 2009, Petaling Jaya, Selangor)

By: Bright Vision Consultancy & Training  03-07-2009
Keywords: Communication Skills, HO-REN-SO

INTRODUCTION    
HORENSO is acronym of Hokoku (Report in Japanese), Renraku (Contact, or Inform in Japanese), and Sodan (Consult in Japanese).   This word represents important  COMMUNICATION  skills in Japanese company.
If you master HORENSO skills, your job becomes smoother.  

COURSE OUTLINES
·   Introduction to “HORENSO– PDCA”
o        Essential communication skill in Japanese  Companies

·   Planning “HORENSO”
o        Identifying level of HORENSO
o        Implementation Strategies
o        Communication Strategies

·   Implementing “HORENSO”
o        How to give and receive an instruction
o        How to report 
o        How to contact / communicate
o        How to consult
o        Effective Meeting Skills
o        How to handle customer claims

·   Measurement and Analysis
o        HORENSO check lists
o        Measuring, Monitoring HORENSO ·   Sustaining the Culture of “HORENSO”
o         Standardization
o         Pursue Perfection

Training Program Date : 28 - 29  Oct 2009
Venue : La Salle University Hall, Petaling Jaya, Selangor, Malaysia
Fee per participant : RM1,200.00 + 5% service tax

Keywords: Communication Skills, HO-REN-SO

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