Business Etiquette

By: Bright Vision Consultancy & Training  10-11-2009
Keywords: Communication Skills


Manners and etiquette are the essence and fragrance of social behavior. Japan is an example of a country where the code of social conduct is so formal, detailed and important. In this course, we learn essential business manners and etiquette based on Japanese customs like Role of Harmony, The use of names, titles, Introductions, Exchange of name cards, bowing, shaking hands, seating,dining etc.   In fact good etiquette and well manner come from how much you can think of other parties.


Course Objectives

*Nurture employees who understand the importance of hospitality and corporate etiquette

*Nurture employees who have better confidence and , know the art and grace of dealing with customers

*Gain the advantage over your competition with “the personal touch

*Encourage others to do business with you – because they’ll find doing so easy and enjoyable

*Handle moments of hesitation with a style that leaves your contacts feeling glad you were there


Course Outline

*The history of Japanese customs and manners 

*Why we need etiquette in business world

*How to handle initial contact (Greetings, Exchange cards etc)

*Handling Attire Problems in the workplace (Business Dress)

*How to make correspondence look as sharp, neat and  as it possible with positive impression (Documents, Fax, E-mails)

*Making the right phone impression

*Etiquette and harmonious interaction with the people sharing your workplace

*To function well in the office

*(Meeting) Getting it all together (Before, During, After the meeting)

*Dealing with key decision-makers

*The manners to communicate with people in high position

*(Outside the office) Handling social situations, How to display charm and savvy at parties, receptions and restaurants  

*Coping with challenges  

*Common Questions

*International Etiquette

Please contact us at +603 9221 3295 for more information on the program.





Keywords: Communication Skills

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