VERIVA SENTINEL - INTELLIGENT INTERACTIVE MANAGEMENT

VERIVA SENTINEL - INTELLIGENT INTERACTIVE MANAGEMENT from Verion Research Sdn Bhd

By: Verion Research Sdn Bhd  28-05-2011
Keywords: Communication Equipment & Services, Telecommunication Equipment & Services, Software Development

SENTINEL CAPTURING CUSTOMER INTERACTION As we move towards the digital age, implementation of stringent controls and regulations by relevant authorities across various industries have led to a proliferation of information logging systems that enable contact centres to record, track, audit and archive communications interactions between callers and contact centre agents.  

FEATURES
- Mix telephony interfaces on a single platform
- Meets compliance regulations across multiple industries - Records both audio and data communications for every customer interaction
- Triggers recording via Voltage, Vox, D-Channel or Continuous Settings
- Flexible configurable administration to meet different business rules
- Live audio streaming across IP based networks - Compatible with leading digital PBX and dealerboard manufacturers

Keywords: Communication Equipment & Services, Communications, Crm, Digital, Electronic Security, Pabx, Research, Software Development, Surveillance System, Telecommunication, Telecommunication Equipment & Services, Voip

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