CRM STATION: CRM FOR CALL CENTRE INDUSTRY

CRM STATION: CRM FOR CALL CENTRE INDUSTRY from Verion Research Sdn Bhd

By: Verion Research Sdn Bhd  28-05-2011
Keywords: Communication Equipment & Services, Telecommunication Equipment & Services, Software Development

The CRM Station solution is designed for a call centre environment where it consists of a customized solution to increase customer confidence through a complete approach in tracking customer call centre & interaction records. With its dynamic architecture, CRM Station enables unified cross-channel communications, with an application platform that enables you to rapidly deploy robust functionality to seamlessly and efficiently manage all customer interactions. CRM station modules are CTI ready with integration to PBX systems, ACD or IVR systems via TAPI protocols. 

Keywords: Communication Equipment & Services, Communications, Crm, Digital, Electronic Security, Pabx, Research, Software Development, Surveillance System, Telecommunication, Telecommunication Equipment & Services, Video Streaming, Voip

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