System Integration, Online Desktop Support
Need to attend a meeting and in a hurry to fix your computer when you are half-across Malaysia or even, the world?
Online Desktop Support
We understood and had focused on building our support system for our Business end users. With our e-Care system, you can create a trouble ticket when there is a problem with your desktop, or laptop and our Engineers would be notified about your problem and be assisting to fix your problem, live and on-line.
Our e-Care system is developed with business users in mind.
With our "Remote Help" feature, we can help assist you in configuring your business software applications or fixing a problem using our diagnostics tool whether it is Windows, Mac or Ubuntu Desktop, Laptop or Workstation. Once a trouble ticket is issued, our engineers would be notified of the problem and attend to you, once you are logged into our e-Care portal.
Our system includes live chat with our Engineers and with the user's acknowledgement, our Engineer would be able to run diagnostics on the user's system software and hardware, by having an overview on your overall system and you will have it up, in no time.
This is what makes Desktop support exciting to us.
e-Care is included with our Premier support.
, System Integration