Contact Center Solution

By: Topmode Engineering Sdn Bhd  31-07-2009
Keywords: contact center

HiPath ProCenter Enterprise delivers empowering technology that drives first-contact resolution.  Intuitive management tools and agent desktops increase your Contact Center's efficiency and effectiveness.  Unique presence and collaboration tools enable your agents to resolve more customer issues on the first contact.  Ease of deployment with modular options to grow and scale your Contact Center ensures the flexibility you need and protects your investment.

The Hipath ProCenter Enterprise Manager application offers next generation visualizaion tools for Contact Center management and reporting.  This enables your supervisors and administrators to drive optimum performance in your Contact Center.  The intuitive Agent desktop for blended multimedia interaction handling can give your organization the competitive edge it needs by improving customer service and increasing interaction handling efficiency.

Multimedia presence and collaboration tools allow you to extend the Contact Center to experts, decision makers and knowledge workers across the enterprises, including remote locations.  Empowering agents to reach beyond the boundaries of the Contact Center when needed to address customer issues can boost first-contact resolution rates, while improving agent productivity and customer satisfaction.

HiPath ProCenter Enterprise's feature modularity and support for both traditional and IP-telephony, including SIP, provide investment protection and accelerated ROI.  Whether the Contact Center is centralized, or users are distributed across diverse locations, departments or functions, HiPath ProCenter Enterprise is designed to help improve your business operations and bottom-line.

Keywords: contact center

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